Refund and Returns Policy

Refund and Return Policy

At Redtronix Automation, we strive to ensure customer satisfaction with our repair and maintenance services. This policy outlines the terms and conditions for refunds and returns related to our services and products.

1. Scope

This policy applies to:

  1. Repair and maintenance services provided by Redtronix Automation.
  2. Any products or replacement parts sold by us.

2. Eligibility for Refunds

a. Services

  1. Refunds are only applicable if:

    • The issue reported was not resolved as per the service agreement.
    • The service was canceled before any work commenced.

  2. Refund requests must be submitted within 7 days of service completion.

b. Products/Parts

  1. Refunds are applicable if:

    • The product is defective or damaged upon delivery.
    • The wrong product was delivered.

  2. Products must be returned in their original condition with all packaging, accessories, and documentation intact.

3. Non-Refundable Cases

  1. No refunds will be issued if:
    • Damage occurred due to improper use, negligence, or unauthorized repairs.
    • The issue was caused by factors outside our control (e.g., power surges).
    • The refund request is made beyond the eligibility timeframe.
  2. Customized or special-order parts and services are non-refundable.

4. Return Process

  1. To initiate a return, contact us at:
  2. Provide the following details:
    • Service/Product Invoice Number
    • Description of the issue
    • Supporting evidence (e.g., photos for products)
  3. Once approved, return the product to the designated address provided by our support team.

5. Refund Process

  1. Refunds will be processed via the original payment method within 14 business days of approval.
  2. Refunds for eligible service issues may be offered as:
    • Credit towards future services.
    • Partial or full refund based on the situation.

6. Shipping Costs

  1. Return shipping costs for defective or incorrect products will be covered by Redtronix Automation.
  2. Customers are responsible for shipping costs in other cases (e.g., non-defective returns).

7. Warranty

  1. Any repairs or parts replaced are covered by a limited warranty as stated in the service agreement.
  2. Warranty claims do not qualify for refunds but may be eligible for rework or replacements.

8. Contact Us

For any questions or concerns regarding our Refund and Return Policy, please reach out to us:

Scroll to Top